Return & Refund Policy | GLIIT Enterprise
Thank you for shopping with GLIIT Enterprise | GLIITY Hair & Accessories, based in Staffield, UK. We value your satisfaction and are committed to providing high-quality luxury hair and accessories.
Please review our Customer Service, Order, Return, and Refund Policy below.
📞 Customer Service
How Can We Help?
For any assistance or inquiries, our friendly customer service team is here to help. You can reach us via:
Phone: +44 7429 131473
WhatsApp: +44 7429 131473 / 07353 797656
Text Message: +44 7429 131473
Email: gliitenterprise@yahoo.com
🕓 Customer Service Opening Hours
Monday – Sunday: 9:00 AM – 5:00 PM
Bank Holidays: 9:00 AM – 5:00 PM
📦 About Your Order
Track My Order
Once your payment has been confirmed and your items dispatched, tracking information will be sent to your email within 12 hours.
You can use this tracking link to monitor your delivery status in real time.
✨ Cancelling an Order Before Dispatch
Unfortunately, we are unable to cancel orders prior to dispatch.
If you change your mind after placing an order, you will need to wait until your goods have been delivered before initiating a return.
This does not affect your statutory rights.
Please see the section below on *Returning Goods After Dispatch* for more details.
🔄 Returns Policy
At GLIIT Enterprise, your satisfaction is our top priority.
If you are not completely satisfied with your purchase, you may return your goods within 7 working days from the date of purchase.
We only offer refunds or exchanges for items that:
- Arrived damaged or faulty, or
- Were not as described, or
- Include personalized items with errors in the custom name or design.
⚠️ Please note:
We ensure every product passes a strict quality check before dispatch. Personalized items cannot be returned once packaging has been opened, unless there is an error on our part.
💰 Refund Policy
Once we receive your returned item, it will be inspected by our quality control team.
If the issue is confirmed to be our fault (or that of the delivery company), a full refund will be processed to the original payment method, and you’ll receive confirmation via email.
If the issue is not caused by GLIIT Enterprise or the delivery company, a refund cannot be issued. However, you can choose one of the following options:
1. Replace the item with the same product.
2. Exchange the item for another product of equal value.
3. Select a different item of higher value and pay the difference at checkout.
For instance, if your returned item cost £10, you may:
- Exchange it for another product worth £10, or
- Select an item worth £12 and pay the additional £2.
To make this process easier, a discount code will be sent to your email or via text message to facilitate your next purchase.
📩 Need Help?
We’re always happy to assist with your order or return.
Contact us anytime through:
📧 gliitenterprise@yahoo.com
❤️ GLIIT Enterprise — Where Luxury Meets Confidence
Thank you for choosing us. We truly appreciate your trust in our brand.